MobileMED provides the MobileMED Application (“Apps”) for reporting test results. The Apps allow for reporting of test results performed using a certified testing platform. The system enables verification of authenticity of the test taken at one of the MobileMED test locations, management of verifiable test results, and general analysis relating to the test results.
MobileMED remains committed to protecting personal information. This Privacy Notice explains how we handle personal information and what we do to keep personal information secure when using the Apps. We understand there is a lot of information included in this Privacy Notice.
We collect and process personal information when setting up and using the Apps, which includes identifiable information not limited to name, address, email, phone number, and other information that you may or may not provide and the results of the test taken at one of the MobileMED locations. User information will be made available to individuals authorized by MobileMED or the Business User (entity or organization that will be using the App to review test results) for purposes of reviewing User test results and notifying the User and MobileMED or the Business User of the results.
We use personal information to: (1) provide the User, Business User, and Testing User with access to these Apps; and (2) comply with legal obligations, including reporting Positive test results to the relevant Federal, State and local authorities. (3) the information collected once anonymized can be used in aggregate to identify hot spots, risk groups, and other potential health risks related to the disease. (4) In addition, MobileMED may periodically reach out to see if additional health-related issues are still occurring for Users who test positive. (5) We follow all HIPAA guidelines in relation to PIA information that is collected within the application.
Where your location grants you certain rights in relation to your personal information, we will respond to such requests. We store personal information on servers in the United States of America.
If you have questions, comments, or complaints about MobileMED’s privacy practices, please contact us by clicking on the “Contact Us” link in one of our websites or emailing us at firstname.lastname@example.org.
If we update this Privacy Notice with material changes, we will alert you via the Apps.
MobileMED provides the MobileMED Applications (“Apps“) (collectively, the “Services“). Throughout this Privacy Notice, references to “MobileMED,” “we,” “us,” and “our,” mean the group of MobileMED, headquartered in San Antonio, TX, United States of America.
We recognize the importance of data protection and privacy and are committed to protecting personal information, including health-related information. This Privacy Notice describes how personal information relating to the Test, including health-related information, is collected and used by MobileMED and authorized Users of the Apps.
Please read this Privacy Notice carefully before registering to use the MobileMED Apps as it applies to the processing, transfer and storage of personal information, including health-related data in the cloud by MobileMED and certain affiliated companies as described below. It also applies to the processing of personal information by our affiliated companies and by our processors if required to resolve a customer service issue related to these Apps.
By registering and using this App, you accept this Privacy Notice and you:
affirm that you are of legal age to accept this Privacy Notice; and
BY ACCEPTING OR AGREEING TO THIS PRIVACY NOTICE, YOU EXPLICITLY ACKNOWLEDGE THAT YOUR USE OF THIS APP IS SUBJECT TO THIS PRIVACY NOTICE AND TO THE PROCESSING AND TRANSFER OF PERSONAL INFORMATION, INCLUDING HEALTH-RELATED INFORMATION, AS DESCRIBED IN THIS PRIVACY NOTICE.
YOU ACKNOWLEDGE THAT YOU ARE NOT UNDER ANY LEGAL OBLIGATION TO PROVIDE PERSONAL INFORMATION TO MOBILEMED.
MobileMED is a cloud-based system that holds information relating to test results. The system includes the following components:
For a User to register and set-up a MobileMED account, the User will need to enter personal information into the Apps.
Please keep “Notifications” “ON” to receive status updates and reminders. You must keep your mobile device connected to Wi-Fi or to cellular/mobile data.
The following categories of personal information are processed for MobileMED:
The Services will contain additional personal information, including health-related data relating to the User’s testing. That personal information may include the User’s name, email, phone number and the functioning of the MobileMED System, dates of testing and related transmissions, and information about the User’s testing, the identity of a tester, or other User identifier. The information collected will be treated as Personal Identification Information and MobileMED follows all guidelines in relation to HIPAA. MobileMED may need to access this personal information to support and maintain the Apps and Services and to provide the Business User or Testing Facility with the Services.
MobileMED processes personal information, including testing information, for the following purposes:
We receive data input into the Apps before it is then stored in cloud servers, which are located in the United States of America. We have implemented appropriate security measures and controls to protect personal information.
MobileMED may use personal information where legally required and where legally required, we will de-identify, pseudonymise, aggregate and/or anonymize information to comply with our legal obligations as the manufacturer of the MobileMED App. In such case, this information will be securely held by MobileMED and will not be used to identify you individually by your name or email address outside of MobileMED’s use of the MobileMED App, except where we are under a legal obligation to include this information. Where such use of personal information is subject to legal requirements, we do not require consent.
The legal requirements for which MobileMED will use this information are:
We use the terms ‘de-identify’ and ‘pseudonymise’ interchangeably.
Personal information collected via the Services will be retained for purposes of the Business User’s testing program as well as necessary to comply with applicable laws and regulations including regulations in reference to medical records according to HIPAA guidelines. Additional use of personal information by MobileMED beyond the Business User’s review of the test will be disclosed prior to MobileMED’s further use of the personal information.
We may share your personal information as follows:
MobileMED has implemented appropriate security controls within the Services to protect personal information from accidental or unlawful destruction or accidental loss, alteration, disclosure, or access.
Information collected via the Services is encrypted before transmission to ensure that it will remain secure and confidential. The Services include various security measures to enhance the security of your profile and to prevent unauthorised access to, or disclosure of, personal information. Only those authorized by MobileMED or the Business User will have access to a User’s profile and only through unique IDs and passwords.
Please be aware that the Services may be unavailable during periods of routine maintenance.
Children may be tested through the Business User’s testing service. At any time, a parent/guardian may stop the collection of a child’s personal information, including health-related information, by contacting MobileMED or the Business User and requesting that the account be deleted. This action will delete the account associated with the child, but MobileMED will retain aggregated and de-identified information and may need to retain certain personal information as required by law.
Depending on your place of residence, you may have the right to: (a) access the personal information we hold about you; (b) request we correct any inaccurate personal information we hold about you; (c) delete any personal information we hold about you; (d) restrict the processing of personal information we hold about you; (e) object to the processing of personal information we hold about you; and/or (f) receive any personal information you have provided to us on the basis of your consent in a structured and commonly used machine-readable format or have such personal information transmitted to another company. Please note that MobileMED is not required by law to adopt or maintain systems that are technically compatible with other companies. It may not be possible for MobileMED to directly transmit personal information to another company.
To request the exercise of these rights, you may contact us using any of the methods set out in the section entitled Contact Us.
If you have questions, concerns or complaints about your personal information in the MobileMED System or wish to exercise your data protection rights, please contact us by clicking on the “Contact Us” link in one of our websites or emailing us at email@example.com. Alternatively, you may write to us at:
Attn: MobileMED, 14732 Bulverde Rd., San Antonio, TX 78247
In all communications to us, please include the email address used to register for the App and a detailed explanation of your request.
This Privacy Notice is kept under regular review. If we make material changes to our privacy practices, an updated version of this Privacy Notice will reflect those changes. You will be alerted to updates to this Privacy Notice via the App.
Without prejudice to your rights under applicable law, we reserve the right to update and amend this Privacy Notice without prior notice to reflect technological advancements, legal and regulatory changes and good business practices to the extent that it does not change the privacy practices as set out in this Privacy Notice.
California Civil Code Section 1798.83 permits residents of the State of California to request from certain businesses with whom the California resident has an established business relationship a list of all third parties to which the business, during the immediately preceding calendar year, has disclosed certain personally identifiable information for direct marketing purposes. MobileMED is required to respond to a customer request only once during any calendar year. To make such a request you should send a letter to MobileMED, California Privacy Rights, 14732 Bulverde Rd., San Antonio, TX 78247. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only information sharing that is covered will be included in our response.